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About this policy\r\nThis policy explains how Fadaa Al Raqmiya Establishment (مؤسسة فضاء الرقمية), the owner of the atHome brand, collects, uses, keeps and discloses personal data through the atHome app and the provider portal. It forms part of the Terms and Conditions.\r\n•\tIt applies to users, service providers and their team members, and to anyone who contacts us.\r\n•\tData is processed under the Personal Data Protection Law of Saudi Arabia and its implementing regulations.\r\n•\tData a service provider enters in the portal about their own clients and staff is processed by atHome on the provider's behalf and instructions; the provider answers to those people for it, as section 13 sets out.\r
\n2. The data we collect\r\n•\tFrom the user: name, mobile number, email, location and the address where the service is performed, order details and history, conversations with the service provider, reviews, and answers to the forms a provider asks for before booking, such as a health condition or allergy if you disclose one.\r\n•\tPayment data: processed by a licensed payment gateway. We never store the full card number; we keep the transaction reference, the card type and its last four digits.\r\n•\tFrom the service provider: business and owner name, mobile number, city and district, bank account and IBAN, VAT status and number, a copy of the commercial registration, freelance certificate or national ID, the Instagram account, and photos of the business and team.\r\n•\tFrom a provider's team members: name, mobile number and role, and whatever the provider records about them in the portal.\r\n•\tFrom the device and usage: device type, operating system and push notification identifier, IP address, sign-in logs, and actions in the portal, including the activity log that records who did what and when.\r\n•\tFrom gifts: the recipient's name and mobile number, and the message attached.\r
\n3. Why we use it\r\n•\tRunning an order from booking to completion: sending it to the provider, locating the address, messaging, payment and invoicing.\r\n•\tVerifying a provider's identity, documents and bank account before approval, and paying out what they are owed.\r\n•\tSending the notifications and text messages that concern orders, the account and support.\r\n•\tSupport, complaints and dispute resolution, including reading conversations when needed to keep service quality.\r\n•\tPreventing fraud and misuse, keeping the platform secure, and meeting legal obligations.\r\n•\tImproving the platform and its statistics using aggregated data that identifies no one.\r\n•\tMarketing messages with your consent, which you can stop at any time from the account settings or the link in the message.\r
\n4. Legal basis\r\n•\tPerforming the contract between you and atHome: booking, payment, settlements and support.\r\n•\tYour consent: location, notifications, marketing messages, and answers to health forms.\r\n•\tLegal obligations: e-invoicing, financial records, and requests from the competent authorities.\r\n•\tLegitimate interest: platform security, fraud prevention and service improvement, without overriding your rights.\r
\n5. Location\r\n•\tThe app asks for location permission to set the service address and show nearby providers. You can type the address instead, or turn the permission off in the device settings, and still book with a written address.\r\n•\tThe service location is shared with the provider and the assigned driver only as far as the order needs.\r\n•\tEither side can share a location in the order's conversation; it is kept with the conversation record.\r
\n6. Who we share it with\r\n•\tThe service provider sees what the order needs of the user's data: name, mobile number, location, order details and form answers, and must keep it confidential and use it for nothing else.\r\n•\tThe user sees the provider's name, profile, photos and reviews, and the name of the assigned team member.\r\n•\tA marketer whose referral code was used sees only the order number and its amount, never the user's name or any personal data.\r\n•\tService providers that process data on our behalf: payment gateways, the accounting system that issues invoices, the SMS provider, map services, cloud hosting and storage, and notification services, all bound to process it on our instructions and protect it.\r\n•\tThe competent authorities, on a formal request under the law.\r\n•\tWe do not sell or rent personal data to anyone.\r\n•\tIf ownership of the platform changes, the data passes to the new owner under the same obligations, and you are notified.\r
\n7. Storage and security\r\n•\tData may be stored and processed with providers inside or outside the Kingdom, and is transferred outside the Kingdom only under the transfer rules of the Personal Data Protection Law and its regulations.\r\n•\tWe apply reasonable safeguards: encryption in transit, access limited by permissions, the activity log, and sign-in by verification code.\r\n•\tNo security is absolute. Protect your phone and verification code, and tell us at once if you suspect unauthorised access.\r\n•\tIf a breach affects your data, we notify the competent authority and you as the law requires.\r
\n8. How long we keep it\r\n•\tAccount data is kept while the account exists. After deletion or termination it is deleted or anonymised within 30 days, except what the law requires us to keep.\r\n•\tInvoices, financial records and transaction records are kept for the periods tax and commercial law require, even after the account closes.\r\n•\tConversations, form answers and reviews are kept with the order's record.\r\n•\tAnonymised data that identifies no one may be kept indefinitely.\r
\n9. Your rights\r\n•\tTo access your data and get a copy of it.\r\n•\tTo correct or update it, most of it from inside the app or portal.\r\n•\tTo delete your account from inside the app or by email, save what the law requires us to keep.\r\n•\tTo withdraw consent to location, notifications or marketing messages, without affecting what was done before.\r\n•\tTo object to processing or ask that it be restricted where the law allows.\r\n•\tWe answer a request within 30 days of receiving it, and may verify your identity first.\r\n•\tYou may complain to the authority responsible for personal data protection in the Kingdom.\r
\n10. Minors\r\n•\tThe platform is for people aged 18 and over, and we do not knowingly collect data from anyone younger. If we learn of a minor's account we suspend it and delete its data; a guardian books for a minor from their own account and answers for the order.\r
\n11. Conversations and notifications\r\n•\tThe in-order conversation between user and provider is kept, and atHome may read it to keep service quality, resolve disputes and prevent deals outside the platform.\r\n•\tOrder and account notifications are needed to run the service; device notifications can be turned off in the device settings.\r
\n12. Browser storage in the portal\r\n•\tThe portal uses the browser's local storage to keep the session, language and preferences; it cannot work without them.\r\n•\tWe use no advertising cookies and no third-party tracking; any usage-measurement tool we add later will be named in this policy.\r
\n13. A provider's clients and team\r\n•\tWhat a provider enters in the portal about their own clients, staff and suppliers is data the provider controls; atHome processes it on their behalf, only to run the portal.\r\n•\tThe provider must tell their clients and staff that their data is processed, get their consent where required, and answer their requests about it; atHome helps carry those out.\r\n•\tThe provider limits what each team member sees through permissions, and stops the access of anyone who leaves.\r
\n14. Changes to this policy\r\n•\tWe change this policy when needed, notify material changes in the app and portal 30 days before they take effect, and show the last-updated date at the top.\r
\n15. Data controller\r\n•\tFadaa Al Raqmiya Establishment (مؤسسة فضاء الرقمية), commercial registration 1010714754, Riyadh, Al Arid district, Asim bin Khalaf Street.\r
\n16. Contact\r\n•\tFor any question or request about your data: hello@athome.sa\r

Last updated: 8 September 2026\r\nFadaa Al Raqmiya Establishment, owner of the atHome 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نطاق السياسة\r\nتبيّن هذه السياسة كيف تجمع مؤسسة فضاء الرقمية، المالكة لعلامة \"atHome\"، البيانات الشخصية وتستخدمها وتحفظها وتفصح عنها عبر تطبيق atHome وبوابة مقدم الخدمة، وهي جزء من الشروط والأحكام.\r\n•\tتسري على المستخدمين ومقدمي الخدمات وأعضاء فرقهم، وعلى كل من يتواصل معنا.\r\n•\tتُعالَج البيانات وفق نظام حماية البيانات الشخصية ولائحته التنفيذية في المملكة العربية السعودية.\r\n•\tبيانات عملاء مقدم الخدمة وموظفيه التي يدخلها في البوابة يعالجها \"atHome\" لحسابه وبتعليماته، ومقدم الخدمة هو المسؤول عنها أمام أصحابها، ويفصّل ذلك البند 13.\r\n\n2. البيانات التي نجمعها\r\n•\tمن المستخدم: الاسم، ورقم الجوال، والبريد الإلكتروني، والموقع الجغرافي وعنوان تنفيذ الخدمة، وتفاصيل الطلبات وسجلها، والمحادثات مع مقدم الخدمة، والتقييمات، وإجابات النماذج التي يطلبها مقدم الخدمة قبل الحجز، كالحالة الصحية أو الحساسية إن أفصحت عنها.\r\n•\tبيانات الدفع: تُعالَج لدى بوابة دفع مرخصة، ولا نخزن رقم البطاقة كاملاً، ونحتفظ بمرجع العملية ونوع البطاقة وآخر أربعة أرقام منها.\r\n•\tمن مقدم الخدمة: اسم النشاط والمالك، ورقم الجوال، والمدينة والحي، والحساب البنكي والآيبان، والوضع الضريبي والرقم الضريبي، وصورة السجل التجاري أو وثيقة العمل الحر أو الهوية الوطنية، وحساب إنستقرام، وصور النشاط والفريق.\r\n•\tمن أعضاء فريق مقدم الخدمة: الاسم ورقم الجوال والدور، وما يسجله عنهم مقدم الخدمة في البوابة.\r\n•\tمن الجهاز والاستخدام: نوع الجهاز ونظام التشغيل ومعرّف الإشعارات، وعنوان IP، وسجلات الدخول، والإجراءات في البوابة، مع سجل النشاط الذي يوثق من نفذ كل إجراء ومتى.\r\n•\tمن الهدايا: اسم المستلم ورقم جواله والرسالة المرفقة.\r\n\n3. لماذا نستخدم البيانات\r\n•\tتشغيل الطلب من الحجز إلى التنفيذ: إرسال الطلب إلى مقدم الخدمة، وتحديد الموقع، والتواصل، والدفع، والفوترة.\r\n•\tالتحقق من هوية مقدم الخدمة ومستنداته وحسابه البنكي قبل الاعتماد، وتحويل مستحقاته.\r\n•\tإرسال الإشعارات والرسائل النصية المتعلقة بالطلبات والحساب والدعم.\r\n•\tالدعم وحل الشكاوى والنزاعات، والاطلاع على المحادثات لضمان جودة الخدمة عند الحاجة.\r\n•\tمنع الاحتيال وإساءة الاستخدام، وحماية أمن المنصة، والوفاء بالالتزامات النظامية.\r\n•\tتحسين المنصة وإحصاءاتها باستخدام بيانات مجمّعة لا تحدد هوية أي شخص.\r\n•\tالرسائل التسويقية بعد موافقتك، ويمكنك إيقافها في أي وقت من إعدادات الحساب أو من الرابط في الرسالة.\r\n\n4. الأساس النظامي للمعالجة\r\n•\tتنفيذ العقد بينك وبين \"atHome\": الحجز والدفع والتسويات والدعم.\r\n•\tموافقتك: الموقع الجغرافي، والإشعارات، والرسائل التسويقية، وإجابات النماذج الصحية.\r\n•\tالالتزام النظامي: الفوترة الإلكترونية، والسجلات المالية، وطلبات الجهات المختصة.\r\n•\tالمصلحة المشروعة: أمن المنصة ومنع الاحتيال وتحسين الخدمة، بما لا يمس حقوقك.\r\n\n5. الموقع الجغرافي\r\n•\tيطلب التطبيق إذن الموقع لتحديد عنوان تنفيذ الخدمة وعرض مقدمي الخدمة القريبين، ويمكنك إدخال العنوان يدوياً أو إيقاف الإذن من إعدادات الجهاز مع بقاء الحجز ممكناً بعنوان مكتوب.\r\n•\tيُشارك موقع تنفيذ الخدمة مع مقدم الخدمة والسائق المكلف بالقدر اللازم لتنفيذ الطلب.\r\n•\tيمكن للطرفين مشاركة موقع في المحادثة داخل الطلب، ويُحفظ ضمن سجل المحادثة.\r\n\n6. مع من نشارك البيانات\r\n•\tمقدم الخدمة يرى من بيانات المستخدم ما يلزم لتنفيذ الطلب: الاسم ورقم الجوال والموقع وتفاصيل الطلب وإجابات النماذج، ويلتزم بسريتها وعدم استخدامها خارج الطلب.\r\n•\tالمستخدم يرى اسم مقدم الخدمة وملفه وصوره وتقييماته، واسم عضو الفريق المكلف.\r\n•\tالمسوّق الذي استُخدم كود إحالته يرى رقم الطلب وقيمته فقط، دون اسم المستخدم أو أي بيانات شخصية.\r\n•\tمزودو الخدمات الذين يعالجون البيانات لحسابنا: بوابات الدفع، والنظام المحاسبي لإصدار الفواتير، ومزود الرسائل النصية، وخدمات الخرائط، والاستضافة والتخزين السحابي، وخدمات الإشعارات، ويلتزمون بمعالجتها بتعليماتنا وحمايتها.\r\n•\tالجهات المختصة عند طلب رسمي وفق الأنظمة.\r\n•\tلا نبيع البيانات الشخصية ولا نؤجرها لأي طرف.\r\n•\tعند انتقال ملكية المنصة تنتقل البيانات إلى المالك الجديد بالالتزامات نفسها، مع إشعارك بذلك.\r\n\n7. التخزين والحماية\r\n•\tقد تُخزن البيانات وتُعالَج لدى مزودين داخل المملكة أو خارجها، ولا تُنقل خارج المملكة إلا وفق ضوابط نقل البيانات في نظام حماية البيانات الشخصية ولائحته.\r\n•\tنطبق إجراءات حماية معقولة: التشفير أثناء النقل، وتقييد الوصول بالصلاحيات، وسجل النشاط، والدخول برمز التحقق.\r\n•\tلا يمكن ضمان أمن مطلق، وعليك حماية جوالك ورمز التحقق، وإبلاغنا فوراً عند الاشتباه في وصول غير مصرح به.\r\n•\tعند وقوع اختراق يمس بياناتك نبلغ الجهة المختصة ونبلغك وفق ما يوجبه النظام.\r\n\n8. مدة الاحتفاظ\r\n•\tنحتفظ ببيانات الحساب ما دام قائماً، وبعد حذفه أو إنهائه تُحذف البيانات أو تُجهَّل خلال 30 يوماً، باستثناء ما يلزم الاحتفاظ به نظاماً.\r\n•\tالفواتير والسجلات المالية وسجلات المعاملات تُحفظ للمدد التي توجبها الأنظمة الضريبية والتجارية ولو أُغلق الحساب.\r\n•\tالمحادثات والنماذج والتقييمات تُحفظ مع سجل الطلب.\r\n•\tالبيانات المجهّلة التي لا تحدد هوية أحد قد تُحفظ دون مدة.\r\n\n9. حقوقك\r\n•\tالاطلاع على بياناتك والحصول على نسخة منها.\r\n•\tتصحيحها أو تحديثها، وأغلبها من داخل التطبيق أو البوابة.\r\n•\tحذف حسابك من داخل التطبيق أو بطلب عبر البريد، مع بقاء ما يلزم الاحتفاظ به نظاماً.\r\n•\tسحب موافقتك على الموقع أو الإشعارات أو الرسائل التسويقية، دون أن يمس ذلك ما تم قبل السحب.\r\n•\tالاعتراض على معالجة أو طلب تقييدها في الحالات التي يجيزها النظام.\r\n•\tنرد على الطلب خلال 30 يوماً من استلامه، وقد نطلب التحقق من هويتك قبل تنفيذه.\r\n•\tيحق لك تقديم شكوى إلى الجهة المختصة بحماية البيانات الشخصية في المملكة.\r\n\n10. القاصرون\r\n•\tالمنصة لمن أتم 18 سنة، ولا نجمع عن قصد بيانات من هم دونها. إذا علمنا بحساب لقاصر أوقفناه وحذفنا بياناته، ويحجز ولي الأمر للقاصر من حسابه ويتحمل ما يترتب على الطلب.\r\n\n11. المحادثات والإشعارات\r\n•\tالمحادثة داخل الطلب بين المستخدم ومقدم الخدمة تُحفظ، ويحق لـ\"atHome\" الاطلاع عليها لضمان جودة الخدمة وحل النزاعات ومنع الاتفاق خارج المنصة.\r\n•\tإشعارات الطلبات والحساب ضرورية لتشغيل الخدمة، ويمكن إيقاف إشعارات الجهاز من إعداداته.\r\n\n12. تخزين المتصفح في البوابة\r\n•\tتستخدم البوابة تخزين المتصفح المحلي لحفظ الجلسة واللغة والتفضيلات، وهي ضرورية لعملها.\r\n•\tلا نستخدم ملفات ارتباط إعلانية ولا تتبعاً من أطراف ثالثة، وأي أداة لقياس الاستخدام نضيفها لاحقاً نذكرها في هذه السياسة.\r\n\n13. بيانات عملاء مقدم الخدمة وفريقه\r\n•\tما يدخله مقدم الخدمة في البوابة عن عملائه المباشرين وموظفيه ومورديه بيانات يتحكم هو فيها، ويعالجها \"atHome\" لحسابه بغرض تشغيل البوابة فقط.\r\n•\tعلى مقدم الخدمة إعلام عملائه وموظفيه بمعالجة بياناتهم والحصول على موافقتهم حيث يلزم، والرد على طلباتهم بشأنها، ويساعده \"atHome\" في تنفيذها.\r\n•\tيقيّد مقدم الخدمة ما يراه كل عضو من فريقه بالصلاحيات، ويوقف دخول من انتهت علاقته به.\r\n\n14. التعديلات على السياسة\r\n•\tنعدّل هذه السياسة عند الحاجة، ونُشعر بالتعديلات الجوهرية داخل التطبيق والبوابة قبل سريانها بـ30 يوماً، ويظهر تاريخ آخر تحديث أعلى السياسة.\r\n\n15. الجهة المسؤولة عن البيانات\r\n•\tمؤسسة فضاء الرقمية، سجل تجاري رقم 1010714754، الرياض، حي العارض، شارع عاصم بن خلف.\r\n\n16. التواصل\r\n•\tلأي استفسار أو طلب يخص بياناتك: hello@athome.sa\r\n\nآخر تحديث: 8 سبتمبر 2026\r\nمؤسسة فضاء الرقمية، المالكة لعلامة 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نطاق السياسة\r\nتبيّن هذه السياسة كيف تجمع مؤسسة فضاء الرقمية، المالكة لعلامة \"atHome\"، البيانات الشخصية وتستخدمها وتحفظها وتفصح عنها عبر تطبيق atHome وبوابة مقدم الخدمة، وهي جزء من الشروط والأحكام.\r\n•\tتسري على المستخدمين ومقدمي الخدمات وأعضاء فرقهم، وعلى كل من يتواصل معنا.\r\n•\tتُعالَج البيانات وفق نظام حماية البيانات الشخصية ولائحته التنفيذية في المملكة العربية السعودية.\r\n•\tبيانات عملاء مقدم الخدمة وموظفيه التي يدخلها في البوابة يعالجها \"atHome\" لحسابه وبتعليماته، ومقدم الخدمة هو المسؤول عنها أمام أصحابها، ويفصّل ذلك البند 13.\r\n\n2. البيانات التي نجمعها\r\n•\tمن المستخدم: الاسم، ورقم الجوال، والبريد الإلكتروني، والموقع الجغرافي وعنوان تنفيذ الخدمة، وتفاصيل الطلبات وسجلها، والمحادثات مع مقدم الخدمة، والتقييمات، وإجابات النماذج التي يطلبها مقدم الخدمة قبل الحجز، كالحالة الصحية أو الحساسية إن أفصحت عنها.\r\n•\tبيانات الدفع: تُعالَج لدى بوابة دفع مرخصة، ولا نخزن رقم البطاقة كاملاً، ونحتفظ بمرجع العملية ونوع البطاقة وآخر أربعة أرقام منها.\r\n•\tمن مقدم الخدمة: اسم النشاط والمالك، ورقم الجوال، والمدينة والحي، والحساب البنكي والآيبان، والوضع الضريبي والرقم الضريبي، وصورة السجل التجاري أو وثيقة العمل الحر أو الهوية الوطنية، وحساب إنستقرام، وصور النشاط والفريق.\r\n•\tمن أعضاء فريق مقدم الخدمة: الاسم ورقم الجوال والدور، وما يسجله عنهم مقدم الخدمة في البوابة.\r\n•\tمن الجهاز والاستخدام: نوع الجهاز ونظام التشغيل ومعرّف الإشعارات، وعنوان IP، وسجلات الدخول، والإجراءات في البوابة، مع سجل النشاط الذي يوثق من نفذ كل إجراء ومتى.\r\n•\tمن الهدايا: اسم المستلم ورقم جواله والرسالة المرفقة.\r\n\n3. لماذا نستخدم البيانات\r\n•\tتشغيل الطلب من الحجز إلى التنفيذ: إرسال الطلب إلى مقدم الخدمة، وتحديد الموقع، والتواصل، والدفع، والفوترة.\r\n•\tالتحقق من هوية مقدم الخدمة ومستنداته وحسابه البنكي قبل الاعتماد، وتحويل مستحقاته.\r\n•\tإرسال الإشعارات والرسائل النصية المتعلقة بالطلبات والحساب والدعم.\r\n•\tالدعم وحل الشكاوى والنزاعات، والاطلاع على المحادثات لضمان جودة الخدمة عند الحاجة.\r\n•\tمنع الاحتيال وإساءة الاستخدام، وحماية أمن المنصة، والوفاء بالالتزامات النظامية.\r\n•\tتحسين المنصة وإحصاءاتها باستخدام بيانات مجمّعة لا تحدد هوية أي شخص.\r\n•\tالرسائل التسويقية بعد موافقتك، ويمكنك إيقافها في أي وقت من إعدادات الحساب أو من الرابط في الرسالة.\r\n\n4. الأساس النظامي للمعالجة\r\n•\tتنفيذ العقد بينك وبين \"atHome\": الحجز والدفع والتسويات والدعم.\r\n•\tموافقتك: الموقع الجغرافي، والإشعارات، والرسائل التسويقية، وإجابات النماذج الصحية.\r\n•\tالالتزام النظامي: الفوترة الإلكترونية، والسجلات المالية، وطلبات الجهات المختصة.\r\n•\tالمصلحة المشروعة: أمن المنصة ومنع الاحتيال وتحسين الخدمة، بما لا يمس حقوقك.\r\n\n5. الموقع الجغرافي\r\n•\tيطلب التطبيق إذن الموقع لتحديد عنوان تنفيذ الخدمة وعرض مقدمي الخدمة القريبين، ويمكنك إدخال العنوان يدوياً أو إيقاف الإذن من إعدادات الجهاز مع بقاء الحجز ممكناً بعنوان مكتوب.\r\n•\tيُشارك موقع تنفيذ الخدمة مع مقدم الخدمة والسائق المكلف بالقدر اللازم لتنفيذ الطلب.\r\n•\tيمكن للطرفين مشاركة موقع في المحادثة داخل الطلب، ويُحفظ ضمن سجل المحادثة.\r\n\n6. مع من نشارك البيانات\r\n•\tمقدم الخدمة يرى من بيانات المستخدم ما يلزم لتنفيذ الطلب: الاسم ورقم الجوال والموقع وتفاصيل الطلب وإجابات النماذج، ويلتزم بسريتها وعدم استخدامها خارج الطلب.\r\n•\tالمستخدم يرى اسم مقدم الخدمة وملفه وصوره وتقييماته، واسم عضو الفريق المكلف.\r\n•\tالمسوّق الذي استُخدم كود إحالته يرى رقم الطلب وقيمته فقط، دون اسم المستخدم أو أي بيانات شخصية.\r\n•\tمزودو الخدمات الذين يعالجون البيانات لحسابنا: بوابات الدفع، والنظام المحاسبي لإصدار الفواتير، ومزود الرسائل النصية، وخدمات الخرائط، والاستضافة والتخزين السحابي، وخدمات الإشعارات، ويلتزمون بمعالجتها بتعليماتنا وحمايتها.\r\n•\tالجهات المختصة عند طلب رسمي وفق الأنظمة.\r\n•\tلا نبيع البيانات الشخصية ولا نؤجرها لأي طرف.\r\n•\tعند انتقال ملكية المنصة تنتقل البيانات إلى المالك الجديد بالالتزامات نفسها، مع إشعارك بذلك.\r\n\n7. التخزين والحماية\r\n•\tقد تُخزن البيانات وتُعالَج لدى مزودين داخل المملكة أو خارجها، ولا تُنقل خارج المملكة إلا وفق ضوابط نقل البيانات في نظام حماية البيانات الشخصية ولائحته.\r\n•\tنطبق إجراءات حماية معقولة: التشفير أثناء النقل، وتقييد الوصول بالصلاحيات، وسجل النشاط، والدخول برمز التحقق.\r\n•\tلا يمكن ضمان أمن مطلق، وعليك حماية جوالك ورمز التحقق، وإبلاغنا فوراً عند الاشتباه في وصول غير مصرح به.\r\n•\tعند وقوع اختراق يمس بياناتك نبلغ الجهة المختصة ونبلغك وفق ما يوجبه النظام.\r\n\n8. مدة الاحتفاظ\r\n•\tنحتفظ ببيانات الحساب ما دام قائماً، وبعد حذفه أو إنهائه تُحذف البيانات أو تُجهَّل خلال 30 يوماً، باستثناء ما يلزم الاحتفاظ به نظاماً.\r\n•\tالفواتير والسجلات المالية وسجلات المعاملات تُحفظ للمدد التي توجبها الأنظمة الضريبية والتجارية ولو أُغلق الحساب.\r\n•\tالمحادثات والنماذج والتقييمات تُحفظ مع سجل الطلب.\r\n•\tالبيانات المجهّلة التي لا تحدد هوية أحد قد تُحفظ دون مدة.\r\n\n9. حقوقك\r\n•\tالاطلاع على بياناتك والحصول على نسخة منها.\r\n•\tتصحيحها أو تحديثها، وأغلبها من داخل التطبيق أو البوابة.\r\n•\tحذف حسابك من داخل التطبيق أو بطلب عبر البريد، مع بقاء ما يلزم الاحتفاظ به نظاماً.\r\n•\tسحب موافقتك على الموقع أو الإشعارات أو الرسائل التسويقية، دون أن يمس ذلك ما تم قبل السحب.\r\n•\tالاعتراض على معالجة أو طلب تقييدها في الحالات التي يجيزها النظام.\r\n•\tنرد على الطلب خلال 30 يوماً من استلامه، وقد نطلب التحقق من هويتك قبل تنفيذه.\r\n•\tيحق لك تقديم شكوى إلى الجهة المختصة بحماية البيانات الشخصية في المملكة.\r\n\n10. القاصرون\r\n•\tالمنصة لمن أتم 18 سنة، ولا نجمع عن قصد بيانات من هم دونها. إذا علمنا بحساب لقاصر أوقفناه وحذفنا بياناته، ويحجز ولي الأمر للقاصر من حسابه ويتحمل ما يترتب على الطلب.\r\n\n11. المحادثات والإشعارات\r\n•\tالمحادثة داخل الطلب بين المستخدم ومقدم الخدمة تُحفظ، ويحق لـ\"atHome\" الاطلاع عليها لضمان جودة الخدمة وحل النزاعات ومنع الاتفاق خارج المنصة.\r\n•\tإشعارات الطلبات والحساب ضرورية لتشغيل الخدمة، ويمكن إيقاف إشعارات الجهاز من إعداداته.\r\n\n12. تخزين المتصفح في البوابة\r\n•\tتستخدم البوابة تخزين المتصفح المحلي لحفظ الجلسة واللغة والتفضيلات، وهي ضرورية لعملها.\r\n•\tلا نستخدم ملفات ارتباط إعلانية ولا تتبعاً من أطراف ثالثة، وأي أداة لقياس الاستخدام نضيفها لاحقاً نذكرها في هذه السياسة.\r\n\n13. بيانات عملاء مقدم الخدمة وفريقه\r\n•\tما يدخله مقدم الخدمة في البوابة عن عملائه المباشرين وموظفيه ومورديه بيانات يتحكم هو فيها، ويعالجها \"atHome\" لحسابه بغرض تشغيل البوابة فقط.\r\n•\tعلى مقدم الخدمة إعلام عملائه وموظفيه بمعالجة بياناتهم والحصول على موافقتهم حيث يلزم، والرد على طلباتهم بشأنها، ويساعده \"atHome\" في تنفيذها.\r\n•\tيقيّد مقدم الخدمة ما يراه كل عضو من فريقه بالصلاحيات، ويوقف دخول من انتهت علاقته به.\r\n\n14. التعديلات على السياسة\r\n•\tنعدّل هذه السياسة عند الحاجة، ونُشعر بالتعديلات الجوهرية داخل التطبيق والبوابة قبل سريانها بـ30 يوماً، ويظهر تاريخ آخر تحديث أعلى السياسة.\r\n\n15. الجهة المسؤولة عن البيانات\r\n•\tمؤسسة فضاء الرقمية، سجل تجاري رقم 1010714754، الرياض، حي العارض، شارع عاصم بن خلف.\r\n\n16. التواصل\r\n•\tلأي استفسار أو طلب يخص بياناتك: hello@athome.sa\r\n\nآخر تحديث: 8 سبتمبر 2026\r\nمؤسسة فضاء الرقمية، المالكة لعلامة 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About this policy\r\nThis policy explains how Fadaa Al Raqmiya Establishment (مؤسسة فضاء الرقمية), the owner of the atHome brand, collects, uses, keeps and discloses personal data through the atHome app and the provider portal. It forms part of the Terms and Conditions.\r\n•\tIt applies to users, service providers and their team members, and to anyone who contacts us.\r\n•\tData is processed under the Personal Data Protection Law of Saudi Arabia and its implementing regulations.\r\n•\tData a service provider enters in the portal about their own clients and staff is processed by atHome on the provider's behalf and instructions; the provider answers to those people for it, as section 13 sets out.\r
\n2. The data we collect\r\n•\tFrom the user: name, mobile number, email, location and the address where the service is performed, order details and history, conversations with the service provider, reviews, and answers to the forms a provider asks for before booking, such as a health condition or allergy if you disclose one.\r\n•\tPayment data: processed by a licensed payment gateway. We never store the full card number; we keep the transaction reference, the card type and its last four digits.\r\n•\tFrom the service provider: business and owner name, mobile number, city and district, bank account and IBAN, VAT status and number, a copy of the commercial registration, freelance certificate or national ID, the Instagram account, and photos of the business and team.\r\n•\tFrom a provider's team members: name, mobile number and role, and whatever the provider records about them in the portal.\r\n•\tFrom the device and usage: device type, operating system and push notification identifier, IP address, sign-in logs, and actions in the portal, including the activity log that records who did what and when.\r\n•\tFrom gifts: the recipient's name and mobile number, and the message attached.\r
\n3. Why we use it\r\n•\tRunning an order from booking to completion: sending it to the provider, locating the address, messaging, payment and invoicing.\r\n•\tVerifying a provider's identity, documents and bank account before approval, and paying out what they are owed.\r\n•\tSending the notifications and text messages that concern orders, the account and support.\r\n•\tSupport, complaints and dispute resolution, including reading conversations when needed to keep service quality.\r\n•\tPreventing fraud and misuse, keeping the platform secure, and meeting legal obligations.\r\n•\tImproving the platform and its statistics using aggregated data that identifies no one.\r\n•\tMarketing messages with your consent, which you can stop at any time from the account settings or the link in the message.\r
\n4. Legal basis\r\n•\tPerforming the contract between you and atHome: booking, payment, settlements and support.\r\n•\tYour consent: location, notifications, marketing messages, and answers to health forms.\r\n•\tLegal obligations: e-invoicing, financial records, and requests from the competent authorities.\r\n•\tLegitimate interest: platform security, fraud prevention and service improvement, without overriding your rights.\r
\n5. Location\r\n•\tThe app asks for location permission to set the service address and show nearby providers. You can type the address instead, or turn the permission off in the device settings, and still book with a written address.\r\n•\tThe service location is shared with the provider and the assigned driver only as far as the order needs.\r\n•\tEither side can share a location in the order's conversation; it is kept with the conversation record.\r
\n6. Who we share it with\r\n•\tThe service provider sees what the order needs of the user's data: name, mobile number, location, order details and form answers, and must keep it confidential and use it for nothing else.\r\n•\tThe user sees the provider's name, profile, photos and reviews, and the name of the assigned team member.\r\n•\tA marketer whose referral code was used sees only the order number and its amount, never the user's name or any personal data.\r\n•\tService providers that process data on our behalf: payment gateways, the accounting system that issues invoices, the SMS provider, map services, cloud hosting and storage, and notification services, all bound to process it on our instructions and protect it.\r\n•\tThe competent authorities, on a formal request under the law.\r\n•\tWe do not sell or rent personal data to anyone.\r\n•\tIf ownership of the platform changes, the data passes to the new owner under the same obligations, and you are notified.\r
\n7. Storage and security\r\n•\tData may be stored and processed with providers inside or outside the Kingdom, and is transferred outside the Kingdom only under the transfer rules of the Personal Data Protection Law and its regulations.\r\n•\tWe apply reasonable safeguards: encryption in transit, access limited by permissions, the activity log, and sign-in by verification code.\r\n•\tNo security is absolute. Protect your phone and verification code, and tell us at once if you suspect unauthorised access.\r\n•\tIf a breach affects your data, we notify the competent authority and you as the law requires.\r
\n8. How long we keep it\r\n•\tAccount data is kept while the account exists. After deletion or termination it is deleted or anonymised within 30 days, except what the law requires us to keep.\r\n•\tInvoices, financial records and transaction records are kept for the periods tax and commercial law require, even after the account closes.\r\n•\tConversations, form answers and reviews are kept with the order's record.\r\n•\tAnonymised data that identifies no one may be kept indefinitely.\r
\n9. Your rights\r\n•\tTo access your data and get a copy of it.\r\n•\tTo correct or update it, most of it from inside the app or portal.\r\n•\tTo delete your account from inside the app or by email, save what the law requires us to keep.\r\n•\tTo withdraw consent to location, notifications or marketing messages, without affecting what was done before.\r\n•\tTo object to processing or ask that it be restricted where the law allows.\r\n•\tWe answer a request within 30 days of receiving it, and may verify your identity first.\r\n•\tYou may complain to the authority responsible for personal data protection in the Kingdom.\r
\n10. Minors\r\n•\tThe platform is for people aged 18 and over, and we do not knowingly collect data from anyone younger. If we learn of a minor's account we suspend it and delete its data; a guardian books for a minor from their own account and answers for the order.\r
\n11. Conversations and notifications\r\n•\tThe in-order conversation between user and provider is kept, and atHome may read it to keep service quality, resolve disputes and prevent deals outside the platform.\r\n•\tOrder and account notifications are needed to run the service; device notifications can be turned off in the device settings.\r
\n12. Browser storage in the portal\r\n•\tThe portal uses the browser's local storage to keep the session, language and preferences; it cannot work without them.\r\n•\tWe use no advertising cookies and no third-party tracking; any usage-measurement tool we add later will be named in this policy.\r
\n13. A provider's clients and team\r\n•\tWhat a provider enters in the portal about their own clients, staff and suppliers is data the provider controls; atHome processes it on their behalf, only to run the portal.\r\n•\tThe provider must tell their clients and staff that their data is processed, get their consent where required, and answer their requests about it; atHome helps carry those out.\r\n•\tThe provider limits what each team member sees through permissions, and stops the access of anyone who leaves.\r
\n14. Changes to this policy\r\n•\tWe change this policy when needed, notify material changes in the app and portal 30 days before they take effect, and show the last-updated date at the top.\r
\n15. Data controller\r\n•\tFadaa Al Raqmiya Establishment (مؤسسة فضاء الرقمية), commercial registration 1010714754, Riyadh, Al Arid district, Asim bin Khalaf Street.\r
\n16. Contact\r\n•\tFor any question or request about your data: hello@athome.sa\r

Last updated: 8 September 2026\r\nFadaa Al Raqmiya Establishment, owner of the atHome 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نطاق السياسة\r\nتبيّن هذه السياسة كيف تجمع مؤسسة فضاء الرقمية، المالكة لعلامة \"atHome\"، البيانات الشخصية وتستخدمها وتحفظها وتفصح عنها عبر تطبيق atHome وبوابة مقدم الخدمة، وهي جزء من الشروط والأحكام.\r\n•\tتسري على المستخدمين ومقدمي الخدمات وأعضاء فرقهم، وعلى كل من يتواصل معنا.\r\n•\tتُعالَج البيانات وفق نظام حماية البيانات الشخصية ولائحته التنفيذية في المملكة العربية السعودية.\r\n•\tبيانات عملاء مقدم الخدمة وموظفيه التي يدخلها في البوابة يعالجها \"atHome\" لحسابه وبتعليماته، ومقدم الخدمة هو المسؤول عنها أمام أصحابها، ويفصّل ذلك البند 13.\r\n\n2. البيانات التي نجمعها\r\n•\tمن المستخدم: الاسم، ورقم الجوال، والبريد الإلكتروني، والموقع الجغرافي وعنوان تنفيذ الخدمة، وتفاصيل الطلبات وسجلها، والمحادثات مع مقدم الخدمة، والتقييمات، وإجابات النماذج التي يطلبها مقدم الخدمة قبل الحجز، كالحالة الصحية أو الحساسية إن أفصحت عنها.\r\n•\tبيانات الدفع: تُعالَج لدى بوابة دفع مرخصة، ولا نخزن رقم البطاقة كاملاً، ونحتفظ بمرجع العملية ونوع البطاقة وآخر أربعة أرقام منها.\r\n•\tمن مقدم الخدمة: اسم النشاط والمالك، ورقم الجوال، والمدينة والحي، والحساب البنكي والآيبان، والوضع الضريبي والرقم الضريبي، وصورة السجل التجاري أو وثيقة العمل الحر أو الهوية الوطنية، وحساب إنستقرام، وصور النشاط والفريق.\r\n•\tمن أعضاء فريق مقدم الخدمة: الاسم ورقم الجوال والدور، وما يسجله عنهم مقدم الخدمة في البوابة.\r\n•\tمن الجهاز والاستخدام: نوع الجهاز ونظام التشغيل ومعرّف الإشعارات، وعنوان IP، وسجلات الدخول، والإجراءات في البوابة، مع سجل النشاط الذي يوثق من نفذ كل إجراء ومتى.\r\n•\tمن الهدايا: اسم المستلم ورقم جواله والرسالة المرفقة.\r\n\n3. لماذا نستخدم البيانات\r\n•\tتشغيل الطلب من الحجز إلى التنفيذ: إرسال الطلب إلى مقدم الخدمة، وتحديد الموقع، والتواصل، والدفع، والفوترة.\r\n•\tالتحقق من هوية مقدم الخدمة ومستنداته وحسابه البنكي قبل الاعتماد، وتحويل مستحقاته.\r\n•\tإرسال الإشعارات والرسائل النصية المتعلقة بالطلبات والحساب والدعم.\r\n•\tالدعم وحل الشكاوى والنزاعات، والاطلاع على المحادثات لضمان جودة الخدمة عند الحاجة.\r\n•\tمنع الاحتيال وإساءة الاستخدام، وحماية أمن المنصة، والوفاء بالالتزامات النظامية.\r\n•\tتحسين المنصة وإحصاءاتها باستخدام بيانات مجمّعة لا تحدد هوية أي شخص.\r\n•\tالرسائل التسويقية بعد موافقتك، ويمكنك إيقافها في أي وقت من إعدادات الحساب أو من الرابط في الرسالة.\r\n\n4. الأساس النظامي للمعالجة\r\n•\tتنفيذ العقد بينك وبين \"atHome\": الحجز والدفع والتسويات والدعم.\r\n•\tموافقتك: الموقع الجغرافي، والإشعارات، والرسائل التسويقية، وإجابات النماذج الصحية.\r\n•\tالالتزام النظامي: الفوترة الإلكترونية، والسجلات المالية، وطلبات الجهات المختصة.\r\n•\tالمصلحة المشروعة: أمن المنصة ومنع الاحتيال وتحسين الخدمة، بما لا يمس حقوقك.\r\n\n5. الموقع الجغرافي\r\n•\tيطلب التطبيق إذن الموقع لتحديد عنوان تنفيذ الخدمة وعرض مقدمي الخدمة القريبين، ويمكنك إدخال العنوان يدوياً أو إيقاف الإذن من إعدادات الجهاز مع بقاء الحجز ممكناً بعنوان مكتوب.\r\n•\tيُشارك موقع تنفيذ الخدمة مع مقدم الخدمة والسائق المكلف بالقدر اللازم لتنفيذ الطلب.\r\n•\tيمكن للطرفين مشاركة موقع في المحادثة داخل الطلب، ويُحفظ ضمن سجل المحادثة.\r\n\n6. مع من نشارك البيانات\r\n•\tمقدم الخدمة يرى من بيانات المستخدم ما يلزم لتنفيذ الطلب: الاسم ورقم الجوال والموقع وتفاصيل الطلب وإجابات النماذج، ويلتزم بسريتها وعدم استخدامها خارج الطلب.\r\n•\tالمستخدم يرى اسم مقدم الخدمة وملفه وصوره وتقييماته، واسم عضو الفريق المكلف.\r\n•\tالمسوّق الذي استُخدم كود إحالته يرى رقم الطلب وقيمته فقط، دون اسم المستخدم أو أي بيانات شخصية.\r\n•\tمزودو الخدمات الذين يعالجون البيانات لحسابنا: بوابات الدفع، والنظام المحاسبي لإصدار الفواتير، ومزود الرسائل النصية، وخدمات الخرائط، والاستضافة والتخزين السحابي، وخدمات الإشعارات، ويلتزمون بمعالجتها بتعليماتنا وحمايتها.\r\n•\tالجهات المختصة عند طلب رسمي وفق الأنظمة.\r\n•\tلا نبيع البيانات الشخصية ولا نؤجرها لأي طرف.\r\n•\tعند انتقال ملكية المنصة تنتقل البيانات إلى المالك الجديد بالالتزامات نفسها، مع إشعارك بذلك.\r\n\n7. التخزين والحماية\r\n•\tقد تُخزن البيانات وتُعالَج لدى مزودين داخل المملكة أو خارجها، ولا تُنقل خارج المملكة إلا وفق ضوابط نقل البيانات في نظام حماية البيانات الشخصية ولائحته.\r\n•\tنطبق إجراءات حماية معقولة: التشفير أثناء النقل، وتقييد الوصول بالصلاحيات، وسجل النشاط، والدخول برمز التحقق.\r\n•\tلا يمكن ضمان أمن مطلق، وعليك حماية جوالك ورمز التحقق، وإبلاغنا فوراً عند الاشتباه في وصول غير مصرح به.\r\n•\tعند وقوع اختراق يمس بياناتك نبلغ الجهة المختصة ونبلغك وفق ما يوجبه النظام.\r\n\n8. مدة الاحتفاظ\r\n•\tنحتفظ ببيانات الحساب ما دام قائماً، وبعد حذفه أو إنهائه تُحذف البيانات أو تُجهَّل خلال 30 يوماً، باستثناء ما يلزم الاحتفاظ به نظاماً.\r\n•\tالفواتير والسجلات المالية وسجلات المعاملات تُحفظ للمدد التي توجبها الأنظمة الضريبية والتجارية ولو أُغلق الحساب.\r\n•\tالمحادثات والنماذج والتقييمات تُحفظ مع سجل الطلب.\r\n•\tالبيانات المجهّلة التي لا تحدد هوية أحد قد تُحفظ دون مدة.\r\n\n9. حقوقك\r\n•\tالاطلاع على بياناتك والحصول على نسخة منها.\r\n•\tتصحيحها أو تحديثها، وأغلبها من داخل التطبيق أو البوابة.\r\n•\tحذف حسابك من داخل التطبيق أو بطلب عبر البريد، مع بقاء ما يلزم الاحتفاظ به نظاماً.\r\n•\tسحب موافقتك على الموقع أو الإشعارات أو الرسائل التسويقية، دون أن يمس ذلك ما تم قبل السحب.\r\n•\tالاعتراض على معالجة أو طلب تقييدها في الحالات التي يجيزها النظام.\r\n•\tنرد على الطلب خلال 30 يوماً من استلامه، وقد نطلب التحقق من هويتك قبل تنفيذه.\r\n•\tيحق لك تقديم شكوى إلى الجهة المختصة بحماية البيانات الشخصية في المملكة.\r\n\n10. القاصرون\r\n•\tالمنصة لمن أتم 18 سنة، ولا نجمع عن قصد بيانات من هم دونها. إذا علمنا بحساب لقاصر أوقفناه وحذفنا بياناته، ويحجز ولي الأمر للقاصر من حسابه ويتحمل ما يترتب على الطلب.\r\n\n11. المحادثات والإشعارات\r\n•\tالمحادثة داخل الطلب بين المستخدم ومقدم الخدمة تُحفظ، ويحق لـ\"atHome\" الاطلاع عليها لضمان جودة الخدمة وحل النزاعات ومنع الاتفاق خارج المنصة.\r\n•\tإشعارات الطلبات والحساب ضرورية لتشغيل الخدمة، ويمكن إيقاف إشعارات الجهاز من إعداداته.\r\n\n12. تخزين المتصفح في البوابة\r\n•\tتستخدم البوابة تخزين المتصفح المحلي لحفظ الجلسة واللغة والتفضيلات، وهي ضرورية لعملها.\r\n•\tلا نستخدم ملفات ارتباط إعلانية ولا تتبعاً من أطراف ثالثة، وأي أداة لقياس الاستخدام نضيفها لاحقاً نذكرها في هذه السياسة.\r\n\n13. بيانات عملاء مقدم الخدمة وفريقه\r\n•\tما يدخله مقدم الخدمة في البوابة عن عملائه المباشرين وموظفيه ومورديه بيانات يتحكم هو فيها، ويعالجها \"atHome\" لحسابه بغرض تشغيل البوابة فقط.\r\n•\tعلى مقدم الخدمة إعلام عملائه وموظفيه بمعالجة بياناتهم والحصول على موافقتهم حيث يلزم، والرد على طلباتهم بشأنها، ويساعده \"atHome\" في تنفيذها.\r\n•\tيقيّد مقدم الخدمة ما يراه كل عضو من فريقه بالصلاحيات، ويوقف دخول من انتهت علاقته به.\r\n\n14. التعديلات على السياسة\r\n•\tنعدّل هذه السياسة عند الحاجة، ونُشعر بالتعديلات الجوهرية داخل التطبيق والبوابة قبل سريانها بـ30 يوماً، ويظهر تاريخ آخر تحديث أعلى السياسة.\r\n\n15. الجهة المسؤولة عن البيانات\r\n•\tمؤسسة فضاء الرقمية، سجل تجاري رقم 1010714754، الرياض، حي العارض، شارع عاصم بن خلف.\r\n\n16. التواصل\r\n•\tلأي استفسار أو طلب يخص بياناتك: hello@athome.sa\r\n\nآخر تحديث: 8 سبتمبر 2026\r\nمؤسسة فضاء الرقمية، المالكة لعلامة 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About this policy\r\nThis policy explains how Fadaa Al Raqmiya Establishment (مؤسسة فضاء الرقمية), the owner of the atHome brand, collects, uses, keeps and discloses personal data through the atHome app and the provider portal. It forms part of the Terms and Conditions.\r\n•\tIt applies to users, service providers and their team members, and to anyone who contacts us.\r\n•\tData is processed under the Personal Data Protection Law of Saudi Arabia and its implementing regulations.\r\n•\tData a service provider enters in the portal about their own clients and staff is processed by atHome on the provider's behalf and instructions; the provider answers to those people for it, as section 13 sets out.\r
\n2. The data we collect\r\n•\tFrom the user: name, mobile number, email, location and the address where the service is performed, order details and history, conversations with the service provider, reviews, and answers to the forms a provider asks for before booking, such as a health condition or allergy if you disclose one.\r\n•\tPayment data: processed by a licensed payment gateway. We never store the full card number; we keep the transaction reference, the card type and its last four digits.\r\n•\tFrom the service provider: business and owner name, mobile number, city and district, bank account and IBAN, VAT status and number, a copy of the commercial registration, freelance certificate or national ID, the Instagram account, and photos of the business and team.\r\n•\tFrom a provider's team members: name, mobile number and role, and whatever the provider records about them in the portal.\r\n•\tFrom the device and usage: device type, operating system and push notification identifier, IP address, sign-in logs, and actions in the portal, including the activity log that records who did what and when.\r\n•\tFrom gifts: the recipient's name and mobile number, and the message attached.\r
\n3. Why we use it\r\n•\tRunning an order from booking to completion: sending it to the provider, locating the address, messaging, payment and invoicing.\r\n•\tVerifying a provider's identity, documents and bank account before approval, and paying out what they are owed.\r\n•\tSending the notifications and text messages that concern orders, the account and support.\r\n•\tSupport, complaints and dispute resolution, including reading conversations when needed to keep service quality.\r\n•\tPreventing fraud and misuse, keeping the platform secure, and meeting legal obligations.\r\n•\tImproving the platform and its statistics using aggregated data that identifies no one.\r\n•\tMarketing messages with your consent, which you can stop at any time from the account settings or the link in the message.\r
\n4. Legal basis\r\n•\tPerforming the contract between you and atHome: booking, payment, settlements and support.\r\n•\tYour consent: location, notifications, marketing messages, and answers to health forms.\r\n•\tLegal obligations: e-invoicing, financial records, and requests from the competent authorities.\r\n•\tLegitimate interest: platform security, fraud prevention and service improvement, without overriding your rights.\r
\n5. Location\r\n•\tThe app asks for location permission to set the service address and show nearby providers. You can type the address instead, or turn the permission off in the device settings, and still book with a written address.\r\n•\tThe service location is shared with the provider and the assigned driver only as far as the order needs.\r\n•\tEither side can share a location in the order's conversation; it is kept with the conversation record.\r
\n6. Who we share it with\r\n•\tThe service provider sees what the order needs of the user's data: name, mobile number, location, order details and form answers, and must keep it confidential and use it for nothing else.\r\n•\tThe user sees the provider's name, profile, photos and reviews, and the name of the assigned team member.\r\n•\tA marketer whose referral code was used sees only the order number and its amount, never the user's name or any personal data.\r\n•\tService providers that process data on our behalf: payment gateways, the accounting system that issues invoices, the SMS provider, map services, cloud hosting and storage, and notification services, all bound to process it on our instructions and protect it.\r\n•\tThe competent authorities, on a formal request under the law.\r\n•\tWe do not sell or rent personal data to anyone.\r\n•\tIf ownership of the platform changes, the data passes to the new owner under the same obligations, and you are notified.\r
\n7. Storage and security\r\n•\tData may be stored and processed with providers inside or outside the Kingdom, and is transferred outside the Kingdom only under the transfer rules of the Personal Data Protection Law and its regulations.\r\n•\tWe apply reasonable safeguards: encryption in transit, access limited by permissions, the activity log, and sign-in by verification code.\r\n•\tNo security is absolute. Protect your phone and verification code, and tell us at once if you suspect unauthorised access.\r\n•\tIf a breach affects your data, we notify the competent authority and you as the law requires.\r
\n8. How long we keep it\r\n•\tAccount data is kept while the account exists. After deletion or termination it is deleted or anonymised within 30 days, except what the law requires us to keep.\r\n•\tInvoices, financial records and transaction records are kept for the periods tax and commercial law require, even after the account closes.\r\n•\tConversations, form answers and reviews are kept with the order's record.\r\n•\tAnonymised data that identifies no one may be kept indefinitely.\r
\n9. Your rights\r\n•\tTo access your data and get a copy of it.\r\n•\tTo correct or update it, most of it from inside the app or portal.\r\n•\tTo delete your account from inside the app or by email, save what the law requires us to keep.\r\n•\tTo withdraw consent to location, notifications or marketing messages, without affecting what was done before.\r\n•\tTo object to processing or ask that it be restricted where the law allows.\r\n•\tWe answer a request within 30 days of receiving it, and may verify your identity first.\r\n•\tYou may complain to the authority responsible for personal data protection in the Kingdom.\r
\n10. Minors\r\n•\tThe platform is for people aged 18 and over, and we do not knowingly collect data from anyone younger. If we learn of a minor's account we suspend it and delete its data; a guardian books for a minor from their own account and answers for the order.\r
\n11. Conversations and notifications\r\n•\tThe in-order conversation between user and provider is kept, and atHome may read it to keep service quality, resolve disputes and prevent deals outside the platform.\r\n•\tOrder and account notifications are needed to run the service; device notifications can be turned off in the device settings.\r
\n12. Browser storage in the portal\r\n•\tThe portal uses the browser's local storage to keep the session, language and preferences; it cannot work without them.\r\n•\tWe use no advertising cookies and no third-party tracking; any usage-measurement tool we add later will be named in this policy.\r
\n13. A provider's clients and team\r\n•\tWhat a provider enters in the portal about their own clients, staff and suppliers is data the provider controls; atHome processes it on their behalf, only to run the portal.\r\n•\tThe provider must tell their clients and staff that their data is processed, get their consent where required, and answer their requests about it; atHome helps carry those out.\r\n•\tThe provider limits what each team member sees through permissions, and stops the access of anyone who leaves.\r
\n14. Changes to this policy\r\n•\tWe change this policy when needed, notify material changes in the app and portal 30 days before they take effect, and show the last-updated date at the top.\r
\n15. Data controller\r\n•\tFadaa Al Raqmiya Establishment (مؤسسة فضاء الرقمية), commercial registration 1010714754, Riyadh, Al Arid district, Asim bin Khalaf Street.\r
\n16. Contact\r\n•\tFor any question or request about your data: hello@athome.sa\r

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