1. Introduction

Establishment Fada' al-Ragamiyyah For design, the owner of the atHome platform, respects the privacy of its users and is committed to protecting their personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its implementing regulations.

By using the atHome platform, you agree to the collection and processing of your data in accordance with this policy.

2. Definitions

Platform: The atHome website and mobile application.
User: Any customer or service provider registered on the platform.
Personal Data: Any information that directly or indirectly identifies an individual.

3. Data We Collect

First: Registration Data

Name

Mobile number

Email address

Second: Booking Data

Address and service location

Order details

Additional notes

Third: Payment Data

Payment method

Transaction amount

Transaction reference number

Fourth: Service Provider Data

National ID / Commercial Registration

Tax number (if applicable)

Bank account details

Specializations and services

Fifth: Technical Data

IP address

Device type

Platform usage activity

4. Purposes of Data Processing

We process your data for the following purposes:

Creating and managing accounts

Fulfilling bookings

Processing payments and managing commissions

Sending notifications and reminders

Improving service quality

Complying with Saudi laws and regulations

Preventing fraud or misuse

Promoting the platform’s services

5. Legal Basis for Processing

We process your data based on:

Your consent upon registration

Performance of a contract (service request)

Legal obligations (such as tax requirements)

Legitimate interests of the platform, without overriding your rights

6. Data Sharing

We may share data with:

The service provider fulfilling the request

Authorized payment service providers

Hosting and technology providers

Competent government authorities when required by law

We do not sell users’ personal data to any third party.

8. Data Retention

We retain data as long as the account is active, or as required by financial and tax regulations. After that, data will be securely deleted or anonymized.

9. Data Subject Rights

You have the right to:

Request access to your data

Request correction of inaccurate data

Request deletion of your data (unless restricted by legal obligations)

Withdraw consent by deleting your account

File a complaint with the relevant authority

10. Data Protection

We implement technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure.

11. Cookies

We may use cookies to enhance user experience and analyze performance.

12. Policy Updates

We reserve the right to update this policy. Users will be notified of any material changes.

Contact

Email: hello@athome.sa

Last Updated: [15.02.2026]